Technology

Work Orders

Faculty & Staff: Click below to enter a work order:
https://lhric.service-now.com/now/

The LHRIC has partnered with Districts to provide support to students on district owned devices.

Support is available from 7:00am until 5:00pm Monday through Friday.

Please have a parent fill out the form below to request assistance and provide us with the information needed for our technician to work with you on the issue. The technician will use the Parent/Guardian's email to communicate and in some cases may need to call to schedule a support session.

Parents & Students: Click below to enter a work order:
https://lhric.service-now.com/student

Printer Support

• For HP and Xerox Toner and printer support, please call the 800 number on the CBS sticker on the device.  Please have the CBS equipment ID number also on the CBS sticker.
• For other printers, please use the work order system
• Used Toner and drum units should be returned to the company using the provided label and same box

How to Change a Password

• Passwords expire every 90 days.  For 8 consecutive days prior to that, you will receive and email, with the link, reminding you to reset your password.
• Staff: Click this link to reset your password and enroll in ADSS!
  •  Changing your password
    • How to Change your password (updated video to come)
  • Staff should also enroll in the ADSS password program via the link above in case of future forgotten passwords. This will allow you to reset your password without any need of the help desk.
    • How to Register for the ADSS Self Help password reset tool (updated video to come)
  • Locked out
    • Call the help desk 914-922-3002 and put in a work order with a telephone number where you can be reached
  • Password expired
    • Call the help desk 914-922-3002 and put in a work order with a telephone number where you can be reached
      
      Spam Filter/Accessing the Email Archive
    • Sometimes emails will get trapped in the spam filter. Staff can access the spam filter to release email by clicking here  

    • The email archive is a great way for staff to search for emails including emails that have been deleted.   To access the the archive, click here

• Pursuant to Section 2-d of the Education Law, parents and students are entitled to certain protections regarding confidential student information. The District is committed to safeguarding personally identifiable information from unauthorized access or disclosure as set forth below:
  • List of District Approved Software
  • Parent Bill of Rights
  • Data Privacy and Security Policy 
  • FERPA Annual Notification and Opt-Out Data Privacy Information
  • FERPA Release Form
  • Military Opt-Out Information

•    Incident/Breach Complaint Form
Report unauthorized access or disclosure of personally identifiable information (PII)

Mount Vernon’s Instructional Technology Professional Development & Coaching Staff

MEET YOUR INSTRUCTIONAL TECHNOLOGY TEAM

The Lower Hudson Regional Information Center’s Instructional Technology department is honored to provide professional development and coaching to teachers and administrators. Our team consists of classroom teachers who collectively bring over 25 years of teaching expertise in instructional technology. Some of our team members will work in the district every week, while others have a specific number of days to complete a technology initiative. Our goal is to provide quality professional development and coaching for teachers in technology that aligns with NYS/ISTE standards and emphasizes student-centered learning, choice and creativity.

All team members report directly to the district’s Director of Technology and Mary Lynn Collins-Callanan, Manager of Instructional Technology at the LHRIC.

If you have any questions or comments, please contact the District’s Technology Office or one of our LHRIC team members below.

Smart School Bond

The district's current plan for utilization of the Smart School Bond includes the following:

• Providing data and security wiring for MVHS, former NMHS site and STEAM academy
• Providing security, intercom and public address systems for MVHS, former NMHS site and STEAM academy
• Providing a new intrusion detection security system districtwide.
• The amended Smart Schools Investment plan

MVCSD Technology Links assist the District Technology Administrator by working with teachers, administrators and clerical staff as to ensure the success of school initiatives.

They act as points of contact for the Technology Department, provide building-based support and deliver workshops during professional development days and after-school meetings as needed.

Lost Student Device and Charger Restoration

The Mount Vernon School District offers a digital device to all students to support learning in the classroom and at home.   There is no cost to receive a device or to repair a damaged device.  However, If the device or charger is lost, the district is asking for families to contribute a fee towards financial restoration.

Families that have lost or failed to return equipment or power chargers upon request may have received a bill.  If the equipment has been located, students should notify school staff.  If the equipment has been stolen, a police report is needed.  Once verified, the charges will be waived.

Payment of Fee for Missing Equipment

Payment for missing equipment may be made via MuniciPAY using:

•    Check
•    Cash
•    Money Order
•    Credit card (Visa, MasterCard, Discover, American Express -- service fees apply, by they will be absorbed by the District and not assumed by the parent)
•    Electronic Check Payments (service fee will apply, as stated above)

• When Payment Options appears, click on the “Switch to Pay with Check” link and then continue entering your information.

For families that wish to pay their bill online, we have provided this online tool.

PAY YOUR BILL ONLINE

In accordance with NY State ED Law 2-D and Part 121 Regulations, the district requires the approval of any online services in order to adhere to the current student data privacy rules. Please enter a Web Help Desk ticekt to request approval BEFORE using any new online software services in the classroom.

If the software requires student personally identifiable information (i.e. student name, email address, etc.) and/or teacher or principal evaluation data, we will need to contact the vendor for a data privacy agreement. In this case, please allow time to gather all of the necessary documents.

If the software does not require student personally identifiable information and/or teacher or principal evaluation data, we will still need to add the online software service to our district inventory.

1. Complete and upload the vendor signed document to this form.
2. Have the vendor complete and sign the district's Parent Bill of Rights which can be found here: Parent Bill of Rights

https://mtvernoncsd.parentlink.net/main/login/new-account-sign-up

Teachers: Visit the Infinite Campus Training Library for instructions on logging in, taking attendance, and for grades 7-12, syncing categories and weights from Infinite Campus to Schoology Grade book.

Barracude Email Archive